Pricing, Services & Cancellation
1. Our instantly online quotes are all-inclusive of tolls, parking, taxes and any fees. Unless you add a significant detour to your itinerary or retain your car and driver for longer than expected, the quote you get upfront is all you'll be asked to pay.
2. We do away with hourly and per kilometer rates. You're free to use the vehicle at any time of day, up to eight hours per day (four hours for half-day reservations). On days that you travel between cities, no hour limit applies. Within any city in your itinerary, your mileage is unlimited.
3. A Stayfari representative will communicate with you before and during your trip. They will understand your trip in detail and alert you if your intended use cannot be supported or may trigger extra charges. Their role is to ensure your trip proceeds smoothly and that you are fully satisfied with the experience.
4. You'll have a dedicated English-speaking driver and air-conditioned vehicle for your entire trip. Drivers are competitively salaried and provided an extra allowance to pay for their room and board on nights spent away from home.
5. We do not make money on your trip aside from charging you for our services. We incentivize operators, drivers and local guides to do the same.
6. All payments are made securely online. In general, we require a 50% deposit upfront and the balance is due halfway through your trip. Reservations made for less than three days or within three days of pickup require payment upfront in full.
7. We encourage you to pay in the currency most convenient for you. We do not pass our currency conversion costs onto customers. Depending on the currency you select, available payment methods include credit/debit cards, UPI, Netbanking, Paypal or Apple Pay.
8. During your trip, we're just a WhatsApp, text message, email, or phone call away. We respond swiftly to resolve any issues or handle any changes in your plan.
9. Cancellations made at least 24 hours before pickup are refunded in full, no questions asked. Late cancellations are refunded to the best of our ability without being unfair to drivers. We will process your refund within three business days, but depending on your bank, funds may take up to ten business days to be credited to your account.
10. We obsess over customer feedback, using it to continuously improve the services we provide. Please read our reviews on Trustpilot to see what our customers have had to say.